The ManicaPost
Liberty Dube
Tourism Correspondent
ZIMBABWE Tourism Authority has commenced the rolling out of an aggressive service excellence training programme in all provinces across the country in line with the country’s National Development Strategy 1.
The training is set to be rolled out to frontline staffers from hotels, lodges and guest houses.
ZTA is also expected to take the programme to parastatals and State enterprises such as the Department of Immigration, Airport Company of Zimbabwe, Zimbabwe Republic Police, National Handling Services and ZimParks.
This is aimed at improving service delivery within the entire hospitality industry, and other supporting organisations in handling, and dealing with clients in the tourism industry.
ZTA’s head of corporate affairs, Mr Godfrey Koti, said the programme kicked off in March with the training of 10 provincial tourism officers from the Ministry of Environment, Climate, Tourism and Hospitality Industry.
“The training was undertaken with emphasis mainly on good ambassadorship for destination Zimbabwe, handling guests, receiving, welcoming guests, handling guests’ complaints, creating guest memorable experiences, how to increase up-selling skills, cutlery handling, utensils cleaning, food production and service, grooming and deportment among others,” he said.
Mr Koti also said training was also extended to ZTA’s frontline staffers, and will be rolled out to all of its staff members.
“It is our duty to ensure that tourism operators are well trained on the importance of efficient service provision. We are here to assist tourism players. Our employees need to understand the importance of service excellence. Our executive at the ZTA continues to underscore the need to for our staff to prioritise this,” Mr Koti added.
